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Articles on:Frequently Asked Questions (FAQs)
Find quick answers to the most common questions about our platform, features, and policies.

Categories

  • Frequently Asked Questions (FAQs)
  • Integrations & Connections
  • How Giveaways & Competitions Work
  • Campaign Setup & Customisation
  • Plans, Pricing & Billing
  • Results & Analytics
  • Security & Compliance
  • What types of actions can users take in a giveaway?
    What types of actions can users take in a giveaway? Promo Amp lets you reward participants for completing high-value actions that drive growth across your channels. You can fully customise the entry options to match your campaign goals. Common entry actions include: Email sign-up – Collect verified email addresses and grow your mailing list. Refer-a-friend – Reward users with bonus entries when they successfully refer others to your giveaway, helping you go viral. Follow on sSome readers
  • What kind of customer support and resources are available?
    All Promo Amp users have access to our Help Centre, guides, and email support. Our documentation and tutorials walk you through setting up, launching, and optimising your campaigns. Users on Premium plans receive priority support and personalised onboarding assistance to help you get the most out of your campaigns.Some readers
  • Is Promo Amp cloud-based and do I need to install anything?
    Yes, Promo Amp is entirely cloud-based. No downloads, installations, or software updates required. Just log in from any browser and get started.Few readers
  • What is Promo Amp?
    Promo Amp is a powerful tool for brands to create and manage viral giveaways and competitions. It helps you grow your email list, increase social engagement, and drive more revenue through highly customisable and easy-to-launch campaigns.Few readers
  • How does Promo Amp work?
    Promo Amp makes it easy to run high-converting giveaways in minutes: Choose your campaign goal – Whether you're looking to grow your email list, boost product awareness, or build hype around a launch. Create a custom-branded giveaway – Use our intuitive drag-and-drop builder to design a competition that looks and feels like your brand. Embed or share – Add it to your website with a simple embed or use our hosted landing page. Promote your giveaway – Drive traffic viaFew readers
  • Who is Promo Amp for?
    Promo Amp is ideal for eCommerce brands, creators, and marketers who want to run giveaways on their website, drive qualified traffic, collect leads, and increase repeat purchases.Few readers
  • Is there a Shopify app?
    We’re currently working on a dedicated Shopify app that will make publishing giveaways and competitions as simple as clicking a button. With the app, you’ll be able to install and display campaigns on your Shopify store effortlessly. It will also allow you to sync giveaway entrants directly to Shopify and automatically add them as "Shopify customers" for future marketing and retention.Few readers
  • Does Promo Amp integrate with my email marketing tools?
    Yes! Promo Amp connects with the tools you already use. We offer direct integrations with popular email marketing and CRM platforms including: Klaviyo Mailchimp ActiveCampaign ConvertKit HubSpot Google Sheets (for quick exports and tracking) With these integrations, new leads are automatically synced to your lists or workflows, allowing you to send welcome emails, follow-up offers, or campaign-specific sequences without lifting a finger. We’re also adding newFew readers
  • Can I embed my giveaway on my website or Shopify store?
    Yes! Use the embed code to place your campaign on any website, blog, or store. Alternatively, use a hosted landing page. To find your unique embed code, go to the specific campaign in your dashboard and click on the 'Install' tab, there you'll find everything you need to copy and paste the code into your site.Few readers
  • Do I need any coding or technical skills to use Promo Amp?
    Nope! Promo Amp is a no-code platform. You can use our drag-and-drop builder to create campaigns, customise branding, and publish your giveaway in just a few clicks.Few readers
  • Can I embed the giveaway on my website?
    Absolutely. Promo Amp provides you with a responsive embed code that can be easily added to any website, whether you’re using Shopify, WooCommerce, Webflow, Squarespace, or a custom-built site. You also have the option to use your own custom subdomain (limits will depend on your plan) using CNAME records. You also have the option to use a hosted landing page, which is ideal if you don’t want to embed the campaign directly or need a fast way to get started. Every giveaway widget is fully cuFew readers
  • Can I run multiple or unlimited giveaways and entries on Promo Amp?
    Yes, you can run unlimited campaigns at the same time.Few readers

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